Return and Refund Policy

We’re here to help:

At Picksie.in, we stand behind the quality of our products and believe in fair policies for both our customers and our team. We do allow returns, and they are strictly limited to valid cases with proper proof.

We do not accept returns for “changed my mind,” “no longer needed,” or “not satisfied” reasons. Please read the full policy before placing your order.

📷 Received a damaged or wrong item?

We're here for that. Please contact us within 48 hours of delivery and send:

  • A clear photo/video showing the issue
  • Your order number
    to 📧 support@picksie.in or 📱 WhatsApp: +91 8329639766

Once verified, we’ll arrange a replacement or full refund. No questions asked.

✅ What qualifies for a return?

You can request a return within 7 days of delivery only if:

  • You received a damaged or defective product
  • The item is not working as described
  • You received the wrong item, color, or size

📌 Mandatory: To process your return, you must share:

  • Your Order ID
  • A brief explanation of the issue
  • Photo or video proof clearly showing the problem

This proof must be sent to:

📧 support@picksie.in or
📱 WhatsApp: [+91 8329639766]

🕒 All issues must be reported within 48 hours of delivery.

Returns raised without proper proof or outside this window will not be accepted.

❌ What does not qualify for return?

We do not accept returns or refunds for:

  • Change of mind or loss of interest in the product
  • Statements like “I didn’t like it” or “Not satisfied”
  • Price comparisons after purchase
  • Minor packaging damage that doesn't affect the product
  • Items that are opened, used, or not in their original condition

📦 Return Requirements:

Once your return request is approved, please ensure the following conditions are met:

  • The product must be unused, undamaged, and in its original condition
  • All original packaging, accessories, and labels must be included
  • Our team will arrange a pickup within 3 working days (where serviceable)

If pickup service is not available in your area, you will be required to self-ship the item within 3 calendar days of approval.

📩 Complete shipping details will be provided via email or WhatsApp

Failure to meet these conditions may result in the cancellation of your return and render you ineligible for a refund.

💳 Refund Timeline:

Once we receive and inspect the returned product:

  • Refunds will be issued to your original payment method
  • This typically takes 5–10 business days

Please note:

  • Shipping charges, COD fees, and payment gateway charges are non-refundable
  • If the returned product fails inspection (used, damaged, or incomplete), the refund will be declined, and the product will not be returned

🛑 Non-Returnable Items:

The following cannot be returned:

  • Personalized or customized products
  • Items marked as “Final Sale” or “Non-returnable”
  • Any product that shows signs of use, tampering, or damage after delivery

⚠️ Misuse of Return Policy:

To protect our customers and our team, we monitor all return requests. Any suspicious activity such as:

  • Frequent or repetitive returns
  • Incomplete or false claims
  • Use-and-return behavior

...may lead to your future return requests being denied or your account being restricted.

📞 Need Support?

If your concern is genuine, we’ll make it right.
Reach out at: support@picksie.in or on WhatsApp [+91 8329639766].

[Note: By placing an order on Picksie.in, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.]