FAQs
Welcome to Picksie India!
We’re here to make your shopping experience seamless, premium, and hassle-free. Got questions? We’ve got answers. Check out the most common queries below, or reach out to us anytime at support@picksie.in.
→ About Picksie
Q. What is Picksie India?
Picksie.in is a modern, premium e-commerce store based in India, offering trending and innovative products across Home & Kitchen, Kids, and Lifestyle. We’re designed for quality-conscious shoppers in Tier 1 and Tier 2 cities who value style, functionality, and trust. Think of us as your go-to for elevating everyday living!
Q. Who can shop on Picksie.in?
Anyone in India can shop with us! We deliver nationwide, with a special focus on urban consumers in cities like Mumbai, Delhi, Bangalore, Pune, and beyond.
→ Ordering
Q. How do I place an order?
It’s simple!
- Browse our site and pick your favorites.
- Add them to your cart and head to checkout.
- Choose your payment method (COD or online) and enter your shipping details.
- Done! You’ll receive a confirmation email with all the details.
Q. Can I change or cancel my order?
Yes, if it hasn’t shipped yet! Contact us at support@picksie.in within 24 hours of placing your order, and we’ll do our best to assist you.
→ Shipping
Q. Is shipping really free?
Absolutely! We offer free standard shipping on all orders, with no minimum spend required. It’s our way of making premium shopping even better.
Q. How long does delivery take?
- Tier 1 Cities (e.g., Mumbai, Delhi, Bangalore): 2-4 business days
- Tier 2 Cities (e.g., Pune, Ahmedabad, Chandigarh): 3-6 business days
- Remote areas: 5-10 business days
Once your order ships, you’ll get a tracking link to follow its journey.
Q. Can I track my order?
Yes! After your order is dispatched, we’ll send you a tracking number via email or SMS. Just click the link to see where your Picksie package is.
→ Payment
Q. Do you offer Cash on Delivery (COD)?
Yes! Free COD is available on all orders. Select it at checkout and pay when your order arrives. No hidden fees—just convenience.
Q. Is online payment safe on Picksie.in?
100%! We use secure, encrypted payment gateways to protect your details. Shop with confidence—your privacy is our priority.
Q. What payment methods do you accept?
We accept:
✔ Cash on Delivery (COD)
✔ Credit/Debit Cards
✔ UPI
✔ Net Banking
✔ Popular Wallets
Pick what works for you!
→ Returns & Refunds
Q. How do I return an item?
Not loving your purchase? You can return it within 7 days of delivery. Here’s how:
- Email us at support@picksie.in with your order number and reason.
- We’ll share a return address or arrange a pickup (where available).
- Pack the unused item in its original packaging and ship it back within 3 days of approval.
📌 Note: Personalized or final-sale items aren’t returnable.
Q. What if I get a defective or wrong item?
We’ve got you covered! Contact us within 48 hours of delivery with photos of the issue, and we’ll replace it or refund you—no hassle.
Q. How long does a refund take?
Once we receive and inspect your return (within 3-5 business days), we’ll process your refund to your original payment method. It’ll reflect in your account within 5-10 business days, depending on your bank.
→ Products
Q. Are your products original and high-quality?
Yes! We curate only authentic, premium products that meet our strict quality standards. Every item is designed to elevate your lifestyle.
Q. What if I have a question about a product?
Check the product page for details, or email us at support@picksie.in. We’re happy to help you choose the perfect pick!
→ Support
Q. How do I contact Picksie?
Reach us at:
📧 Email: support@picksie.in
📞 Phone: +91-XXX-XXX-XXXX (add your number)
💬 WhatsApp: +91-XXX-XXX-XXXX (optional)
We’re here Monday to Saturday, 9:00 AM – 6:00 PM IST.
What if I don’t find my answer here?
No worries! Drop us a line at support@picksie.in or call us. We’ll get back to you within 24-48 hours with a solution.